KNOWLEDGE/SKILLS/ABILITY REQUIREMENTS · Knowledge of federal and state standards and regulations which govern the operation of long term care facilities; ability to apply such knowledge to nursing home operations. · Knowledge of and skill in using personal computers and related software for word processing (such as Windows), and electronic mail. · Knowledge of corporate total quality management principles and processes; ability to implement TQM systems/processes within the facility. · Knowledge of existing and projected variables that influence the budget for the facility; ability to set in writing a financial expression of planned operations for the nursing home for a given period of time by estimating expected revenue and expenses. · Knowledge of and ability to apply policies, systems, practices and procedures used to coordinate the human resources within a facility relating to recruitment, retention, motivation, reward, development, and termination; ability to develop rapport, trust, and open communications that enhance the growth and job performance of staff. · Skill of establishing future business direction for the facility including the development of long range plans; ability to assess the internal and external environmental factors which have an impact on the overall success of the facility. · Skill of selecting a course of action, considering appropriate variables and possible risks, in order to solve a specific problem. · Skill of developing and maintaining positive relationships with staff, residents, family members of residents, other BHS employees and the community. · Ability to present both self and ideas, orally or in writing, using knowledge and observations of the perspective of the audience so that they understand and accept presented ideas/information as credible. · Ability to guide or facilitate individuals in a direction consistent with organizational goals/objectives. · Ability to identify markets and resources, communicate services, explain advantages, and initiate and close marketing activities.
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